Orders & Shipping
Website Orders
Please note: Expedited shipping is not available for PO Boxes.
Expedited shipping is BUSINESS days. For example, an order placed prior to cutoff on Friday with Overnight Shipping will be delivered on Monday. Note - while we attempt to process all expedited orders the same day, some orders may not ship that day (please see below).
Online orders are processed within 1-2 business days of order placement, unless indicated in the product description. On occasion, an order may be placed on hold and not able to be processed within 1-2 days (for example, orders paid via PayPal Checking may take longer to ship due to the check clearing process).
Payment
We accept all major credit cards as well as Paypal and Amazon Pay. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales Tax
Sales tax will be charged when applicable.
How to Place an Order
Placing an order with us is easy. Simply follow these steps:
- Add an item to your shopping bag by clicking "add item" on the item's product detail page.
- When you have finished shopping, click the "cart" button at the top of the page.
- You will be shown your basket for review.
- Click "proceed to check out."
- On the login page, new customers should click the "create account."
- Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
- Complete the next 3 steps by entering all required information.
- On step 4, you will be presented with all your order information.
- Click the "confirm" button to submit the order.
- You will know that your order has gone through when you receive the "thank you" page with your order number.
- If you have not received this page, please contact Customer Service at 813-792-9219.
- Please be advised that once an order is confirmed, you cannot make changes to the order online.
Telephone Orders
Need to speak to us directly? We'd love to chat. Call 813-792-9219.
Shipping
Every attempt will be made to process and ship orders received prior to 4 pm EST Monday-Friday, however, in some circumstances it may take up to 3-5 business days to process your order prior to shipping. We will email you when the order is shipped. PLEASE NOTE, we are unable to replace ‘lost’ or stolen packages once confirmation of delivery has been issued by the shipping company.
US Shipping Rates
Depending on items ordered, your order will be shipped either FedEx/UPS or USPS and should be received no later than 5 business days after being shipped.
Shipping to FPO/APO/DPO?
We ship to Military Bases, simply enter your FPO, APO or DPO address, then enter any state and zip code (this will not be used but is needed to complete the transaction).
Domestic shipping costs and methods
| Method | Price |
|---|---|
| Ground (USPS) | $6.00 |
| Ground (FedEx/UPS) | $15.00 |
| Two Day (FedEx/UPS) | $20.00 |
| Overnight (FedEx/UPS) | $35.00 |
Don’t forget free shipping on domestic orders above $65.
International Shipping
Shipping, duties, and taxes will be calculated at checkout.
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via DHL. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed. Also, all international orders will not be shipped until all of the items in the order are in stock.
If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Customs Duties and Other Fees
The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
Terms and Privacy
How do I know my information is kept private?
This Privacy Statement describes how we collect and use your information, and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by TINA Stephens Group LLC. Any communication or material sent to will be considered confidential and will become the property of , which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the Laws of the State of Florida. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us (i.e. via email).
How do I know my information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.
What are 'cookies' and how do we use them?
A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you, right on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form. ShopTINAStephens.com does not believe that storing your personal information on a cookie is a responsible use of this information. We do not use cookies to store any of your personal or financial information on your computer. We guarantee that your data is not used for any other purpose than improving our web site and overall shopping experience.
Can I copy anything from the site?
By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.
And...Last but not least...
By accessing and using this site, you submit to the jurisdiction of the Federal District Court and the District Court of Florida and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of ShopTINAStephens.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, ShopTINAStephens.com. The use of these images is prohibited unless specifically permitted by ShopTINAStephens.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, republication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of ShopTINAStephens.com. The trademarks, the logo and all the published names displayed on the site are the property of ShopTINAStephens.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.
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